1. Cancellation Period: Customers can cancel their order within 24 hours of placing it. Any cancellation requests received after this period will not be eligible for a refund.
2. Refund Process: Refunds will be processed within 7 business days of receiving a valid cancellation request. The refund will be issued to the original payment method used during the order.
3. Eligibility for Refund: Refunds will only be issued for cancellations made within the specified cancellation period. No refunds will be provided for orders canceled after this timeframe.
4. Partial Refunds: If a customer cancels part of their order, the refund will be calculated based on the price of the canceled items, excluding any non-refundable fees or charges.
5. Non-Refundable Fees: Certain fees, such as processing fees or non-refundable service charges, may apply to the order and will not be eligible for a refund.
6. Special Circumstances: In exceptional cases, such as technical issues, a film not being available as advertised, or other unforeseen circumstances, Film Forever reserves the right to provide a full refund at its discretion.
7. Contact for Cancellation: Customers must contact Film Forever customer support via email at support@filmforever.in to initiate the cancellation process. The email should include the order number and a clear request for cancellation.
8. Modification of Orders: Customers may request modifications to their orders within the cancellation period. Film Forever will do its best to accommodate such requests, but modifications are subject to availability and may not always be possible.
9. Changes to Cancellation Policy: Film Forever reserves the right to modify this cancellation policy at any time. Any changes will be effective immediately upon posting on the website. Customers are encouraged to review the cancellation policy periodically for updates.
10. Customer Responsibility: It is the customer's responsibility to ensure that all order details are accurate before completing the purchase. Film Forever will not be held responsible for errors or inaccuracies in the customer's order information.
By completing a purchase on Film Forever's website, customers acknowledge and agree to abide by this cancellation policy.
